I wish i can give them -5 stars. I got a secured credit card from them, as i moved to Canada to build a credit ratings. The very second month, i got 3 fraudulent charges on my card amounting to almost 700 dollars. I called the customer service to inform them and ensure that the charges are not mine, from there on it was just a horrible experience, firstly the staff is ill trained, they read a script, They system saw my phone number and said 'thats the number on the file' than asked for date of birth, verified it too. Then when i mentioned to the staff the issue, she again asked for my birth date, then it was a 20 min hold till she came back and said they will proceed to block all these transactions, then she has to read all the 3 transactions. The joke after that was to mark the transactions as fraud, they will require my govt id to be send AGAIN, i did that, got the transactions marked as fraud, by this time i am almost 45 min on a call with her. She said they will cancel the card and send a new one. But the biggest joke after that was that she wanted me to upload my drivers license AGAIN to verify my address. WHAT KIND OF PEOPLE RUN THIS PLACE. I gave my license on the same call just few min ago. I ended up closing my account with them which was once again a painful process of listening to a script and a person who clearly doesn't understand that people have better things to do than to listen to scripts. Utterly useless organization and highly incompetent people. Just shameful, learn from better countries how to run banking.
