"Elena" Capital One Support in Spanish who did not have the slightest professional ethics or adequate way of speaking with a client who is only asking for help, today I still wonder how such a high-level financial institution has someone so high as a supervisor. rude, who speaks in an inappropriate tone of voice, who can even speak in unison with a client without letting them finish explaining their concern, it is embarrassing and embarrassing to ask your financial institution for help and have someone like "Elena" Supervisor Capital One support in Spanish within the United States, I answered the call and had this type of behavior, after this conversation my account was blocked by this person in retaliation for preferring support in English since I was previously attended in a very professional manner, the call was saved as Capital One protocol, I only hope that it can be heard and that they take action with this person. Attached to these lines are the words written by the executive president of Capital One where he broadly highlights the standards and values of the company and the good treatment of each client.Thank you
