I was offered a reward gift card for a review by Capterra. I had multiple issues trying to active the Amazon gift card. I cleared cookies, cache, removing ad block. On the first try there was no option for bot support, and was locked out for too many attempts. I tried to find a contact information for support but there was only a phone line option. Its 2025, I’m a millennial, I don’t want to phone you. I tried again the following day with no luck, although the chat bot function was available and it was useless, however I managed to request an email through the chat bot for support. The next day I tried a different browser and it worked – I didn’t clear cookies or cache, so not sure why the browser made the difference. A couple of days later I received a support email from Tango with no reference to Capterra or my issue reference number which gives off spam vibes. The email was generic. Another concern I had was that the reference link was for rewardcodes.com which then redirects to rewardlink.com. As stated, the gift card was offered through Capterra but fulfilled by Tango, and there was no explanation for this in the redemption emails. I'm getting whiplash from the constant URL changes, pick a lane.TLDR; Such a faff, don’t bother, unless you really want a £10 Amazon gift voucher
