Care.com misrepresented their tutoring services. I googled “college chemistry tutor” and came across care.com. There were several bios of potential tutors offering college level chemistry tutoring. When I went to send the tutors a message I found I had to pay to sign up for a subscription to do so. Fine. So, I did. However, once I signed up and paid I could find NO college chemistry tutors. The ones that had showed up before were not there. The company doesn’t have a customer support phone number, only a chat or email feature. The chat agents were of no help to me. They couldn’t provide a phone number for me at all but said if I had a billing question to call the number next to their name on my credit card statement. They don’t offer refunds, even though there are no tutors that fit what we need at all. They’re all elementary level. But before I paid, there were SEVERAL college level tutors. So I just feel like I was mislead and that it is fraudulent to advertise something you can’t actually provide.
