Cengage makes money by gouging struggling college students. They are a multi-billion dollar corporation that has decided to completely disregard any customer service whatsoever, and due to their dominant market share, thousands of college students lose hundreds of dollars every year on their inferior products. It is very disheartening to see a major corporation have such a lack of care about their consumer experience. I implore colleges and universities to cancel their contracts with Cengage Learning immediately.
