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No response to CC application!

I have been with Chase for years. I applied twice to get their unlimited chase credit card. I never recieved a letter, an email nor a credit card. I don't know whether I was approved or denied. I waited for over a month and nothing. When I called the first time, the recorded voice said, " we are reviewing your applications." Then after a month, I called again and the voice said, "there is no application under this SS#." WHAT??? I applied twice.

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Date of experience: Feb 28, 2025