Worst customer service I’ve ever experienced. I have had the Marriott card for 15+ years…. Always paid off each month. Tons of travel staying at Marriotts for work and pleasure. After an 8 day stay at a Marriott on vacation, Chase blocked my card because I was 5 days late with a payment. I wasn’t even close to my credit limit and called them to make sure they knew the payment should arrive that day. I even tried to pay the full amount via the linked bank account, but they would not remove the block. The customer service rep just said to read he policy and hung up on me. Yes. Hung up! Needless to say, I’ll be closing my account. If the company isn’t willing to help me once in 15 years when I’m 5 days late because I tried to unplug on vacation... They don’t deserve my business.
