I've experienced an incredibly frustrating situation with Chase, where poor customer service has compounded the issue of an unauthorized transaction made with my ATM card. Despite my efforts over the last two months to address this matter, Chase insists that the transaction must be mine simply because I have been a customer and have previously done business with T-Mobile. This unfounded assertion has led to a substantial loss of $861.49 from my account. My numerous attempts to resolve this through their offshore customer service team have been fruitless, with their back office steadfastly claiming that my allegations are incorrect. Throughout this ordeal, I've been passed from one representative to another, faced abrupt disconnections, and consistently been denied any form of support or resolution. This has left me with no choice but to prepare a formal complaint against Chase for their mishandling of the situation and their failure to provide adequate customer service.
