I am writing this review to express my extreme disappointment and frustration with OpenAI's ChatGPT service and, in particular, its abysmal customer support. As a subscriber paying a premium of $200 per month, I expect a certain level of service and competence, neither of which I have received.The core issue began when ChatGPT itself started malfunctioning. I reached out to customer support for assistance, but all I received were generic, unhelpful template responses. They were utterly useless in resolving the problem, essentially forcing me to troubleshoot the issues myself.In an attempt to identify the cause of the ongoing ChatGPT malfunctions – a situation created by their faulty service and non-existent support – I had to resort to testing various conditions, which included using VPNs and accessing my account from multiple devices. Instead of understanding that these actions were a direct result of their failure to provide a working product or support, OpenAI flagged my account for "account sharing or fraudulent access" and downgraded it.I have explained the entire situation to their support (the human ones, supposedly), clearly stating that all actions were taken by me, the legitimate account owner, solely for troubleshooting purposes due to their initial failures. Despite this, they have refused to manually lift the restriction, telling me to wait for an automated system review. It's an insult. If the account owner confirms their actions, why is there no manual override? What kind of "support" is this?It is outrageous that a paying customer, especially one on a $200/month plan, should have to go through such an ordeal. First, I'm burdened with fixing their broken service on my own due to incompetent support, and then I'm penalized for it. I am effectively paying for a service I cannot properly use, and for the privilege of being treated like a rule-breaker for trying to make it work.If OpenAI cannot provide functional support or a stable service, and punishes users for trying to navigate these failings, then they should not be charging premium fees. I am left feeling completely ripped off and disrespected. They should, at the very least, refund the fees for the period I've been unable to properly use the service due to their incompetence and unfair actions.I urge other potential and existing users, especially those considering paid plans, to be aware of this level of "service." This experience has been incredibly frustrating, and OpenAI needs a serious overhaul of its customer support and its automated flagging systems, particularly for high-value subscribers.
