On 01/15 I placed an order for a textbook for an expected delivery date of 01/19. On the v afternoon of 01/19 I checked the tracking for the textbook and it showed shipped (not out for delivery) and no location point. I reached out to Chegg customer service and waited for 1 hour 45 minutes to speak to a representative. Asked the status as to when to expect the order to be told there is no update and expected delivery date. Needing the textbook I asked is there anything that can be done. My only option was to wait. I asked is there an option for temporary ebook the young lady customer person was so rude she started to talk over me when asked what the options are as if she didn’t care. Of course they don’t but instead of her listening it seemed that the concern for the status as to when the Oder would be received was being ignored. I felt frustrated during our conversation as I sensed some challenges in communication. It seemed like my explanations were being interrupted by the young lady speaking while I spoke as if to be dismissive. I value clear communication and hope we can address my concerns more effectively.I’m currently waiting for the book to arrive so I can immediately return it a not utilize the service again. *** waited to long to speak to someone as well. You have to do better than that (1 hr 45 min) I waited that long because I needed the book and the status of where the book is and when can I expect it.
