I have recently got back into the game after a couple years break.I absolutely loved getting back into it and was starting to really enjoy myself. But the first game I ever played in 2 years, I won but then next thing I know when I go to play another game I realise my account was banned because apparently I violated their fair play rules (which is absolutely not true)!! The appeal was pretty much them only ever responded one day a week and when I finally got my appeal in (which included a couple of games I played in person at a chess club I have joined and yet again no responsefromthem that they had been submitted).Yet they say the decision stands when there was absolutely no way I violated the fair play rules.I can remember a few years back of players who were quite obviously cheating or using stalling tactics when they're clearly losing and when they were reported absolutely nothing was done about it.Classic case of players who openly break the rules getting away with it and players who don't break the rules and play by the rules are punished for things they haven not even done!Absolutely disgraceful service. Which is letting down an absolutely brilliant platform for chess players and loved playing on it when I played more regularly in the past.
