I just reached out to chess.com yesterday because I noticed that everytime I realized I was playing a bot, (you can tell by the profile sometimes and lack of history). However everytime I played a bot hiding under a low rating only to use expert techniques in the final seconds to win. I believe they do this to keep ratings down so people buy memberships to their site and they can then hope to become a better chess player.Chess.com doesn't let you block users though. If you block them you will still get matched up with any of their hundreds of fake bots that run all the time. It's not fair if a free member or a paying member wants to play a "live person" they should have the choice. And if they want to never play a certain user (regardless if they are real or a bot) they should be able to restrict that user from being matched up ever again and having their rating lowered (and simply time wasted).I reached out to chess.com help support and then today they just disabled my account with no response at all, all because I emailed them calling them out on the user blocking not working and simply asking them how do I fix it. Rather than tell me it's a real tech support issue they disable my account? So because I discovered their secret rather than find a work around they decide to try and hide my knowledge from the public. Forget them. That's so shady.
