Despite having settled a class action lawsuit over deceptive billing in the past, the Chicago Tribune continues with very questionable billing tactics. I had been paying $6.50 every 6 months for digital access only. Imagine my shock when I received a text message from my credit card that the Chicago Tribune had charged me $103.74 for 6 months of digital only access. No email, no letter, no notification at all from the Chicago Tribune about the ridiculous rate increase. When I called and spoke with customer service, they initially refused to cancel my subscription and immediately refund me. I had to request a supervisor to cancel my subscription and refund me. Customer service, including the supervisor, lied to me about my subscription and could have cared less to assist me. I am a long time Tribune subscriber and that meant nothing to them. I seriously think the Chicago Tribune needs an investigation into their continued deceptive billing and lies being told to customers. I will never return and will take every opportunity to warn people to stay away from the Tribune due to their continued deceptive billing practices.
