Their customer service is the worst. I've been on hold with them going back and forth about issues for the past 4 hours. I have lost $1,000's in potential sales and they offer no compensation other than a, "we're very sorry". They are not sorry. They are expensive, they are incompetent, and they will inhibit your business to the enth degree. For months, I have been telling them that there are issues with their sales tax collection with third party platforms that are integrated with their POS. They denied, denied, denied until I finally got my third party rep on the line with them to explain that the issue is THEIR fault. This happened a month ago and they have yet to get back to me. They rolled out new service plans with no descriptions, only price increases. This led me to choosing the, "essential plan" which the the service rep assured would be the same as the one I am currently on. Wrong, the essential plan is essentially worthless. I was unable to print orders, receive online orders, print receipts or mark the order as dine in or take out. As a small business owner I trusted Clover to provide me with accurate sales data, strategies, and support and they have provided none of that. If you are thinking clover, RUN AWAY AS FAR AS POSSIBLE. CLOVER IF YOU ARE READING THIS, CONSIDER THAT YOU ARE FORMING A PARTNERSHIP WITH CLIENTS. WE DESERVE RESPECT NO MATTER THE SIZE OF THE BUSINESS.
