I’ve been a Coinbase One subscriber and expected at least basic support, but this has been one of the most frustrating experiences I’ve had with any financial service.My account was suddenly restricted without clear reason, and no specific instructions were provided on what documents were required to resolve the issue. Despite multiple confirmations that the KYC team would email me, I never received any message – not even in spam or trash. The only email I got was vague, from no-reply info.coinbase.com email, with no link, no instructions, and no next steps.The live support agent kept repeating scripted apologies without actually solving anything. I asked simple, logical questions: What documents do you need? Can I just upload them now? – and got no real response other than “wait a week”.So essentially, I’m locked out of full account functionality, can’t verify anything because Coinbase won’t tell me what to submit, and I’m just supposed to “wait and hope” their email arrives.Unacceptable for a company handling people’s money.This is why they’re getting 1 star.UPDATE: Still no action after coinbase comment below
