I can't even finish signing up. When I get to the part where I'm supposed to upload my ID info, it wants me you connect my camera. I'm on a PC with a browser. There is no camera. The site doesn't offer any other options and won't even give me the option to go back or skip this step till later. And why is it asking me to connect the camera, when I'm on the UPLOAD section. I can't even finish the non-camera related stuff without being connected??? What is this? X-Box One? I cannot use a phone because my phone is too old to accept the app. And I cannot connect a webcam because I'm on a work computer. Can I upload a photo? No, we already covered that I can't upload anything. Can I email a photo? Text? Drop in a company cloud? Or even come back later with a webcam? No. my options are "connect the camera" and "cancel." Not even an option to save. I try to chat with help and I swear I'm talking to a bot even after a bot has supposedly transferred me to a person, because we just keep going in circles. It's like they see a single key word and jump on whatever random pre-written response vaguely covers that topic. No paying attention to my question. No creative solutions, no offer to look into the system to see if there are bugs or design issues to be fixed, no help whatsoever. Just excuses for the millionth time, about why they have to do it this way. I get that it's a security issue! HOW ABOUT YOU TELL ME WHAT I NEED TO DO NOW, TO GET YOU WHAT YOU WANT???
