On May 16, 2025, I visited the Costco located at 4725 West Ox Road in Fairfax, VA, intending to return a patio table and chairs purchased in May 2024. The return was declined on the basis that the items had been used. While I understand and respect Costco’s return policies, I was surprised by the manner in which the situation was handled.The interaction with the staff, particularly with a manager named Rick, felt dismissive and unprofessional. When I requested a written explanation for the denial, I was informed that providing one was not obligatory.This experience has left me feeling disrespected and undervalued as a customer. I urge Costco to address this matter and ensure that all customers are treated with the respect and professionalism they deserve.
