On December 9 I placed an order for two pair of crocs as a Christmas gift for my granddaughter's. Today is December 17 and the order is still being "processed". To no avail, I've tried to contact customer service, but they don't answer the phone or return text messages.After the reviews this company has received, it became apparent that this company is a scam.I've since found the same croc's on a competitors website. I bought from them and they've already been delivered.