crocs

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I AM SO ANGRY

I AM SO ANGRY, I placed my order NOVEMBER 22, the site said "orders by DECEMBER 6 will arrive by Christmas" LIE my shipment, shipped out DECEMBER 19th and only half of it shipped out? now it wont arrive until the 28th, how on earth does it take over 3 weeks for something to be processed. I contacted customer services 3 times and 2 of those times they said since I ordered BEFORE Dec 6 I would have it by Christmas. the only way I found out half my order was missing was because of the tracking, they did not email me to let me know and every time I have contacted them upset, they had dodged everything I have brought to their attention and ignored everything. YOUR website said it would be here by Christmas YOU LIED, I can't get ahold of anyone who will actually admit the wrong doing on the company or even fix the problem at hand, I have worked in customer service for 20 yrs! this is HORRIBLE, I want a FULL REFUND for the lie that was claimed on the website and for no one telling me that half my order was not shipping out to me after waiting for 3.5 WEEKS. I am so annoyed. DO BETTER. ZERO STARS. PERIOD.

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Date of experience: Dec 19, 2022