I ordered two pairs of crocs and all was good.3 hours later had an email saying they had received my order and in this email it showed my billing address and delivery address which would have been great had the booking system not changed the delivery address to something that made no sense what so ever…my name had been changed to Facebook Facebook and my postcode didn’t match my address.None of this should have been a problem?…right?…a quick call or email should resolve?…correct?…..NOT A CHANCE!!!!The telephone numbers provided are non existent and contact via email can take up to 72hrs for a response….so WhatsApp was my choice of communication.So I set up a chat which is great if it didn’t take up to 4 hrs for a response….grrrrrr!!!.My message to them was in a nutshell “could you alter the delivery address”There response was “No”…apparently when it’s in the system nobody can alter it???.I asked if cancellation and reordering the best thing.“No”…apparently when it’s in the system nobody can alter it?What the heckThe goes on and on, round and round!I wrote a lengthy complaint and told them I would let them deal with the bank, who I called and was very pleased with there help…..it turns out the can alter things they just needed to contact VISA…..I told Crocs this in another lengthy email and said I wanted no further correspondence from them and they would be hearing from the bank.Woke to a WhatsApp message saying a refund had been issued but it could take 7-14days or possibly longer due to covid “blah blah”…absolute rubbish, but a refund is a refund right?….you would think so anyway…..three hours later I get an invoice with details and instructions of what to do next, and wait for my couriers information and tracking number…..ok, something has gotten lost in translation maybe?….especially as my name and address is still incorrect????This faceless incompetent company should never be trusted….a shame as the product itself is ok….not that I will ever find out because some lucky person called Facebook Facebook from a non existent address will have them.Steer clear of these robbing clowns!
