i am customer for a while, had no issues for long time, now i am trying change my phone number, and this process took me 2 days, they request selfie, selfie with a notice, again selfie, than they let me know all is good i will hear if changes are done, 24 hours no respone, they every time tell me the department is working on it, its just a number change, i know you need to verify but you already did. so i wish there would be more focus on customers