I would give them zero stars if possible.I had my account for 1 week, did 1 trade and then realised how bad their spreads (hidden fees were), got out of the trade flat, so im not out of pocket, except for the wasted possible profit. Yes - i was seduced by the name, and the "low fees", but when you actually work out the spread fees (which they make really hard to do), you then realise that they are basically the worst option to trade through.To be 100% accurate - I put a BTC trade on this week at around 100k and got out flat at around 104k... Yes you read that correct. Their total spread on a buy - hold - sell, was 4.1%. I saw the market moving up and I went back into my account to see that I still couldn't sell at a profit, so I sat down and worked the full maths out, and yes their spread is 4.1%. I am now moving to Kraken Pro - where the exact trade would have costs me 0.8%.So in short - they are super expensive to use and much better options out there.Also - the UX on their app is really really bad. I currently use 3 other platforms and this is the only one that I have had to spend a couple of hours on youtube watching tutorials on.............And their account closing process.......
