I loved the app until I started transferring bitcoin. I made a small withdraw to test my wallet and bank connections as my goal was to start trading on a much larger scale. I withdrew $100 of bitcoin, and unbeknownst to me I was charged .005 bitcoin for the transaction fee. That is $50 to withdraw $100. I contacted customer support and got the runaround and told it was my fault. I asked to speak to a supervisor and was refused theee times. Then was told it would be escalated internally. I waited and 24 hours later the support specialist sent me a message meant for another customer, by accident. When I asked about the case he yet again said it was my fault but the fee is the same no matter what size transaction I submit. Like that was a way to solve the problem. And yet again refused to allow me to speak to the supervisor. I told them I would leave the platform and trade on Strike or Kraken, and make sure to leave a bad review for the disrespect and ridiculously large fees. And at that point the decide to let me talk to a supervisor. What a complete joke! This platform used to be great. But got too big for their own good! Trust me there are other platforms that won’t treat you this way or charge you fees like crypto.
