So I registered an account, waited for my crypto card for 4 months. When it finally arrived I thought that this must be a legit provider. I was wrong. I bought some btc and eth (600€). I was happy for awhile although the card was prepaid and not what I thought (you have to transfer money to the card and they take a lot of fees every time). My card worked and I was happy. Then I decided to wait and let my wallet grow. Three months ago I logged in to my account and saw my wallet had grown alot. I wanted to withdraw my money, but the "withdraw" button had disappeared from the app!!! If I click "sell" it tells me "insufficient balance,please select a different amount and try again" but there is no option to select any balance. Then it tells me to buy more crypto. If I click "deposit" the button does nothing. Nothing happens at all. If I try to view my cryptos, it shows a blank screen with "loading" symbol and nothing happens. I should have thousands of euros on my account, but "available for card 0,88€). If I click "top up" it tells me my card is frozen and I have to contact customer support. They have blocked every single way I can access my money. Customer support has been sending me the same bot answer for 3 months now "we are busy, please be patient, we will help you soon". They asked for a picture of my ID, showing my social security number and all, but nothing happens.The best part? Every single time I log in to the app, my total balance goes down AND it shows me that my wallet has grown +25%. How is that possible if my balance goes down? I bought some btc last year when it was 16 000$ now it is 61 000. I invested 600€ for btc when it was 16 000. I should have 2476$ on my account. My balance? 33,06€ and no way of getting even that out. "Thanks for your money". And account frozen.I'm so fricking mad. AVOID AT ALL COSTS!!!!!
