deepl

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Impossible to use any paid plan

I gave them my information, credit card and everything for an advance plan trial. It worked for like 30 minutes and that was it. I cannot use the paid plan anymore, cannot cancel the subscription or pay for another one. Absolutely awful service! I wrote them through customer service and after 3 days i got this response: We have reviewed your case and regret to inform you that, due to internal policies, we have to reject your request to conclude a contract with us and therefore cannot offer you a Deepl Pro subscription.How is that possible? Avoid this crap of a service, don't give them your money!

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Date of experience: Jan 26, 2023