TLDR - don't order laptops from online companies. They may be more expensive in the store, but at least you will have someone local you can take it to for repairs.Bought a Dell G15 5535 in early April 2024 and received it in timely fashion, so all good right? Daughter had it for about 2 weeks and then the display stopped working. I googled all the things to check (except hardware, didn't want to chance voiding the warranty). After trying what I could find I called Dell customer service. Basically the guy had me do all the things I just tried, then finally told me to grab a screwdriver and start taking the back panel off. At this point, I said no, I am paying for the extended warranty and want a tech to look at it. Not sure what he expected me, the customer, to do once I got the back panel off. So after about a week trying to schedule with the tech, finally get someone to the house. The tech determines that one of the RAM slots is bad and orders a replacement motherboard. I get an email Sunday saying the part was backlogged until at least 7/2/24.
