Buyer beware DO NOT PURCHASE ANYTHNIG FROM Dell. They sold me a lemon $3,000 Alienware Aurora R16 that is currently inoperable, and it has been since I owned for 2 weeks. I call Dell tech support and go thought the troubleshooting motions for a few days with them until they said a technician will need to be dispatched to repair the PC. I received a text message of the confirmation of the dispatch and was initially pleased until it was rescheduled but I stayed cool until the second day it was rescheduled then it was rescheduled 3 more times before I called Dell tech support. They assured me the next day a tech WILL be here to fix the PC. Thats didn't happen and once again it was rescheduled several times. I once AGAIN called the tech support and they actually called the company they outsource the repairs to and stated they will have a manger call me first thing this morning and GURANTEED a tech would be here by 11 am. Well at 2 o'clock no tech. So, I called the customer service rep and asked to speak to a supervisor. I finally got a supervisor who gave me the same run around that it is going to be escalated. I told him I want a refund nothing more nothing less. He stated I should have asked within 30 day. Well, I reported this issue well before 30 days and got no resolution and I expect a refund. The Dell supervisor said that's just not possible, so now I am filing a formal complaint with the WV Attorney General Consumer Protection division to hopefully get relief that way. DO NOT BUY ANYTING FROM Dell they do not care about the customer only the money, Office of West Virginia Attorney General please hold this corporation accountable to its customers.
