I never feel compelled to write reviews but this time I just had to. Shockingly bad customer service from Dell, they shipped a 27" monitor that was in a box that looked liked it had been booted around a football field and then haphazardly taped together (I suspect it was a previously returned item that they mistakenly shipped out as new?!). When I went to complain I realized that there was no UK / European customer service, I was passed around instead to a global technical call centre whom judging from their level of enthusiasm and attention are probably paid 1 dollar per week. Throughout the claim process I was made to feel like I was guilty of damaging the product despite having photo evidence of me collecting it as damaged in the local UPS store. After 4-5 weeks of chasing I finally received a satisfactory replacement item, Dell then failed to collect the faulty unit when they said they would and again caused me to chase them down to organise it. I have not received any form of apology for their terrible service. I will never buy from Dell again and I wholeheartedly recommend everyone to avoid them at all costs.
