Many times i have experienced and also long term use of Dell XPS line is sub-par quality in their build such as rubber pads and finishing (barely last 2 years at best), the sound METAL GRILL easy chips and you will find more issues on software lack of optimization or so. Overall, it is good in design, but with the amount of teething issues, money you spend for such premium & you can find in dell xps forum and as a user myself, i can tell you it's pretty disappointing. The main issues is the rubber coating on top of the carbon design looking surface of the laptop, it will not last and it will start to degrade in 2 years time.