In December 2020 I purchased a new Dell XPS computer direct from Dell. When I ran the installer, it set up the system with a username of Leigh Nankervis, ignoring my own personal details. The setup was set to save all my personal files to leighnankervis at hotmail.com rather than my own Microsoft account. The time taken for the computer to boot was almost 5 minutes.I contacted Dell support who said the problem was caused by a virus. When I pointed out that there shouldn’t be a virus on a computer that had never been set up before, the support person said it couldn’t possibly be there because of anything Dell had done. It was either me that infected the machine, or Microsoft when I logged the machine into my Microsoft account. The support person refused to escalate the issue.This machine is my entertainment system for playing DVDs, music, accessing Netflix, Amazon via the Internet and playing Civilisation. Even though I’m a retired computer professional (I was a partner in a MS Certified Solution provider) I engaged the services of a computer professional to reinstall Windows 10 when I had difficulty changing the boot sequence of the BIOS. Obviously running the Dell supplied installer on the SSD wasn’t going to be much help!Dell have shot themselves in the foot here. I had planned to purchase my new graphics workstation from them. My hobbies include publishing and digital painting. I purchased my new machine from Dream PC spending somewhat more than $AU10,000 including peripherals.
