I bought the Dell Inspiron 15 11th Gen laptop, latest edition available for this variant, on 2nd October 2021 on Amazon and got it delivered on the 11th. Within a week the touchpad of the product started hanging up, and in two weeks, it stopped responding completely (23rd October). (mind you for a week this laptop was anyway not being put to use because I was setting it up for use)I complained and got a technician to replace it and during replacement itself I told the technician that the hinges seem lose since his service and unless he fixes it, I will not sign the customer copy. He assured me that they were fine and any other replacements or repairs would require a new request through the central team. After arguing for a good 20 minutes he made me sign the receipt and left. Immediately after, the laptop started heating up within 10 minutes of good usage and in another week the laptop screen started peeling off from where the right screen hinge joins the keyboard. In-spite of complaining to the customer care of such a horrible product they refused to replace it saying I have already crossed the 1 month mark (24th November) beyond which replacement is not possible. So I went ahead reluctantly with a repair request only to be informed again after 10 days that the parts are not available until January 2022 so they'll provide a "same-age" laptop as replacement but even that'll take at-least 45 days. Now, while I'm waiting for another 45 days for laptop repair or replacement the left half of the screen is also starting to peel off and I have to hold the screen with both hands to keep it even open. Even a INR 2 popsicle is sold with a better shelf life than this ridiculous 60K worth laptop. Would never ever again make the mistake of going for Dell again.
