I have a laptop under warranty with a broken screen (my fault). After calling in and opening a ticket I'm told the repair folks will call me back within 24 hours to tell me how much and how long. What they should have said was within 24 hours not including the weekend (I opened the ticket mid-day Friday). Instead I wait for a call all day Saturday and only find this out on Sunday when I call. Typical Dell non-customer support. The only way to make them respond and do what they should do is to light them up on BBB. The last time I did I had calls and email within a day and finally got what I paid for. Ridiculous but effective.
