I had an issue with the camera of my Inspiron laptop and sent it in over a month ago to be fixed. After I shipped my laptop, I received another box to ship it in and was very confused. Turns out they canceled my first order and failed to contact me. My laptop has been in limbo for 35 days and every time I try to contact them they keep saying it is being worked on or they are confused. They put me on hold for hours and don’t give me an answer to what is happening with my laptop. Now they are saying the screen is broken, which was definitely not an issue when I sent it in. They haven’t given me an estimated date and refuse to send the laptop back. I need my laptop for school so I don’t know what I’m going to do. Terrible customer service and tons of technical issues with the laptop. Don’t buy from dell.
