I have been traveling with Delta and my service dog for years, but the handling of requests has become a disgrace. My fully completed documents were arbitrarily rejected—clearly without review. Instead, I received a generic response asking me to resubmit the exact same forms.For me as a disabled person, this creates unnecessary stress and humiliating obstacles for something I am legally entitled to. A billion-dollar company failing at such basic processes is a clear sign of cost-cutting at the expense of customers.I expect Delta to process requests more carefully. Until then, I cannot recommend this airline.
