The stopover was supposed to be in Minnesota, where the onward flight was postponed several times. At around 10 p.m. it was said the flight would no longer take place that day. Those waiting were put off until the next morning. A few mattresses were laid out - far too few. No drinks or food were distributed. Buying food at your own expense wasn't possible either, because all restaurants and shops at Minnesota Saint Paul Airport close at 10 p.m. Shortly afterwards, the staff left the counter as a group, there was no contact person the whole night and no information about when and how things would continue. From 7 a.m. onwards an overwhelmed counter employee arrived but could'nd distribute any drinks or coffee. At 8 a.m., all passengers were suddenly supposed to board immediately, only to wait another hour and a half on the plane for take-off: still without anything to drink or eat. On Delta's homepage there is no contact option such as telephone or chat, but rather a "service" button for "Request a refund". However, the button is fake and cannot be activated. I now handed the issue over to the legal service provider “flightright”.
