depop

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disabled my account for wrong reason

I was a user on Depop for about a year, and while there were plenty of fakes on the site, I made sure to only sell authentic items. One day, out of the blue, I got 40 emails each saying my item was removed as it was counterfeit, and my account was suspended.None of the items were counterfeit, and I had to send 40 emails with proof of each item's authenticity, including multiple images of tags, etc. It turns out they were wrong, and they admitted they took down my account because I was using a stock photo as my main photo even though the rest of the photos were my own.Anyway, long story short, my account has now been disabled, and I can no longer log in.I actually think they now want to remove sellers who are selling authentic versions and only leave sellers who are selling fake items to make the platform look like a place where you can grab a bargain.

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Date of experience: May 27, 2024