I was a victim of a scam on Depop. Not as a result of a buyer or seller situation but from organised fraudsters who stole over £600 from my current account They sent a message into my Chat on the Depop app saying an item had been sold The message from a ‘verified user’ included a link to receive the funds and those web pages also showed my item, the price and the buyers news and detailscomplete with a Depop.com address Scarily they seemed to know that I had not linked my bank details to my account to receive the funds from the sale and to cut a long story short, funds were extracted Fortunately my Bank refunded the stolen amounts having established I had been the victim of an elaborate scam I also reported this to the Cyber Crime unit in the UK who gave me a Crime reference number I contacted Depop on half a dozen occasions not because I expected a refund BUT because THE APP and WEBSITE are not secure or safe to use. These fraudsters can get into your account into your App chat and inbox! In answer to my account of what happened all supported by screen grabs as evidence, the so called ‘Team Zen’ Help Team merely responded with apologies, said they’d remover the user(who was long gone if they ever existed) and instructions not to follow links via emails or texts and only use the App…which I had. I sent screen grabs of the app and webpages but apart from thin apologies nothing. No accountability. No effort made to make the site safer for users I even had this escalated to the Head of Customer Service in the UK. NothingSo Buyer and Seller beware. This site and app is not secure or fit for purpose I may well receive a response to this review, suggesting I contact the Zen Team. I won’t be doing so, as they have already demonstrated their total lack of interest in getting to the bottom of this or increasing security of the site hence this negative but honest review
