I am writing to express my deep frustration and disappointment regarding my experiences as a buyer on your depop. While my initial experience started out fine, it quickly turned into a series of unfortunate incidents that have greatly impacted my trust and overall satisfaction as a user.I want to provide you with some specific examples of the problems I have encountered:1. Sellers Accepting Payment and Failing to Send Items: On numerous occasions, I have come across sellers who accept payment for an item but never actually send it to me. It's incredibly frustrating to see these sellers relist the same item with the same images and description without any communication, only to initiate the refund process later on.2. Seller Forgetting to Send Item and Initiating Refund Process: In another instance, a seller accepted my payment but forgot to send me the item. They investigated the matter, mistakenly believing that they had already sent it. Meanwhile, I discovered that they had relisted the item on a different platform. It took several days for them to initiate the refund process, leaving me without the item I had paid for.3. Purchase of Counterfeit Item: Unfortunately, I fell victim to a seller who sold me a counterfeit item. This not only shattered my trust but also raised concerns about the authenticity of the products available on your platform.4. Inaccurate Item Description: Another disappointing experience involved a seller who provided an inaccurate description of the item's condition. As a result, I received an item that did not match the description provided, leaving me unsatisfied with my purchase.5. Non-Delivery of Item and Inadequate Support: I made a payment using Google Pay for an item that never arrived. To make matters worse, I was unable to contact the seller for over a week. It took an additional week to resolve the issue, with a support process that was unresponsive and unnecessarily lengthy.Currently, I have been waiting for an item I paid for two weeks ago, and the refund process has not even started. It is frustrating because the refund process can take several days, and the support team and policies at depop offer little protection or compensation for the time and money lost in these situations. Basically, I feel like I am providing short term interest-free loans to strangers on the app without any benefit to me or guarantee of a satisfactory resolution.While I appreciate the efforts of the product and engineering teams any positive aspects are overshadowed by the human dynamics, inadequate support automations, and unsatisfactory policies and operational functions. As a buyer, I find the overall value proposition of thier marketplace to be severely lacking considering the frustration and unprofessional behavior I have had to endure.At this point, my only request is for a swift resolution to my ongoing issue so that I can move on from this experience. Once this matter is resolved, I plan to issue a formal complaint and a GDPR request for deletion. However, I am unfortunately forced to remain in this situation for at least another week.I cannot speak for the experience of sellers on depop.
