discord

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Lack care, empathy, or quality customer support like they advertise

Unfortunately, very disappointing customer and user Services. They lack care, empathy, or quality customer support like they advertise, even if you pay them for months. I'm the guy who is in the community for years and have been paying for a nitro sub non-stop and I have sent out a bunch of emails recently about a personal problem I have experienced and no one seemed to really care. Its frustrating and disappointing really, considering Discord's size and influence as a company. Should follow the example of others, even smaller companies as soon as possible.

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Date of experience: Apr 12, 2022