I am extremely frustrated and disappointed with Discord’s Trust & Safety team regarding the permanent suspension of my account (danyyeager). I have been a loyal Discord user since 2017, and I’ve purchased Nitro multiple times throughout the years. Unfortunately, on March 4th, 2025, I was mistakenly flagged for a violation related to child safety due to an accidental image sent through private DMs. I want to emphasize that the other party involved was not a minor, and this image was not sent publicly or to any group chat.As soon as I realized the mistake, I immediately deleted the photo, but unfortunately, I was still issued a warning and later permanently banned. This was an unfortunate accident caused by a slow, unresponsive phone that selected the wrong image from my gallery.I fully support Discord’s child safety policies, but this situation was a one-time mistake, and I have tried to appeal the suspension multiple times, only to be ignored. Despite providing all necessary context and clarifying that this was an accident, I have received no response or proper support from Discord.This ban has had a severe impact on my professional life. As a music producer, I rely on Discord to communicate with clients, A&Rs, and other industry professionals. Losing access to my account has caused me to lose important business opportunities, and the complete lack of communication has left me with no way to resolve this issue.I urge Discord to take responsibility for its lack of support and respond to appeals in a timely and fair manner. The absence of communication is destroying my livelihood, and it is not what I expected from a platform I have trusted for years.
