disneyplus

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Not bad but all else than good!

Good things first:1. Broad spectrum:many movies, series, documentations and other stuff. You need much time to watch all you find.2. Affordable If you keep in mind what you pay for Netflix, Prime & Co. you get quite much for your money.3. Fair conceptUp to 4k on up to 4 devices at a time and no IP limitation. I like this and I really wish that Netflix, Prime & Co. would do it like that!Alright. Sounds good so far. But there are several aspects that really make me think of cancelling all this - the VERY BAD things:1. Signing up was a hassle for me! It took me 2 hours and two phonecalls until the Disney+ system finally accepted one of the 100 numbers that my TV had generated. Why can't I simply enter my e-mail...?? wth...2. The app for LG Smart TV is unbeliebably SLOW! I guess because it's not able to operate on ipv6. I dropped the quality down to HD which works absolutely fine for Netflix and Prime but navigating through the menu is ultra laggy and buggy. When I try to rewind a movie by 10 seconds (by pressing back arrow once) it takes up to 20 seconds to load the part that I just watched, sometimes the app freezes. This leads to the next two problems:3. If you pause a movie or an episode you have ABSOLUTELY NO OPTION to remove it from the list "continue watching". The support "advised" me to watche the last 2 minutes until the very end again or to wait until the fall out of the list one day........ 4. If you paused a movie or an episode and continue it the system will automaticall rewind and repeat the last 5 to 15 minutes for you, EVERY SINGLE TIME and you have ABSOLUTELY NO OPTION to turn this off in the so called "extensive options" (which are limited to the choice of ONLY: 4k, 1080 or 720p.....)5. I decided to sign up to and pay for Disney+ mainly because of two reasons: a) I wanted to watch Avatar 2 and b) I wanted to watch the "complete" series of Marvel movies that was advertised to be "complete" and "fully" available in "various orders".Well, Avatar 2 is available on Disney+ for adding it to your watchlist BUT you can NOT watch it (yet)...... Avatar 2 startet in the cinema 6 months ago and they said it would "soon come" on Disney+ while they were talking about "weeks". I asked the support: "we don't know anything but it will most likely come this year"..... yeah... so we can pay up to 12 months in vain until we can watch the movie we signed up for? Great!And When I asked the support why ONE SINGLE Marvel Movie - of all things the VERY SECOND one - is NOT available they asked "which Marvel movie can't you find?"... "you know exactly... Thor!" "that one is produced by Sony Pictures"....."and why can't you get the license to show it like you promised to your paying customers and like you did with Iron Man which was produced by Paramaount Pictures...??"... "we don't know"Great! Thank you Disney! This is called "MISLEADING ADVERTISING"! Are you aware of the fact that this is ILLEGAL...???6. Allegations of Racism and Sexism became such a huge problem for Disney that they decided to make a great image-correction. In an awkwardly convulsive way, excessively anxious and at all costs. Make yourself a picture. It becomes very clear on the diclaimer they display in the beginning of the particular movies:Its a quite long text in a quite small font size. Even if you're a very good and well trained reader, prepared for the disclaimer to come you need about 20 seconds to fully read it. The disclaimer is displayed for not more than 10 seconds and can neither be paused nor rewinded...! But it's there.....! You can even limit it to 1 frame, wouldn't make a difference...7. You can find TONS of posts in forums where people ask why Disney+ is so quiet that they have to turn their TV's volume up to 100% while usually 15% is WAY enough. Some people even "advise" others to make workarounds like boosting every band of the system's global EQ to maximum....Not a single answer exists from Disney+ for this question. It's not even part of the so called "frequently asked questions". 8. All this issues were reported to the support several times. They promised to call me - nobody ever called. I wrote 7 questions to them - I got 0,5 useful answers and 4 boiler plates, some of them twice and three times within the same e-mail. I repeated my questions - I've been waiting for them to reply for another 5 days now. Can I recommend Disney+...? Well... to be honest: If it becomes any more expensive than now I'm definitely out! I decided not to sign up and pay every month, just on request with a code-card. Am I convinced of the Disney+ support...?No not really. I had about 90% bad experiences and as you see most of my poblems are not solved yet even though I've been paying for three months of which the first one was absolutely annoying, so:Can I recommend the Disney+ App for LG TV ...?NO! Absolutely not!!! It's half-baked crap, sorry!

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Date of experience: May 05, 2023