Complaint Against:Company: Domain.comDate of Incident: June 6, 2025 – June 18, 2025Nature of Complaint: Unauthorized Charges / Billing Issues / Poor Customer SupportDetails of the Complaint:I purchased a single domain name from Domain.com, which was advertised as $41.19. However, I was charged $110.66 on June 6, 2025, and then again $110.66 on June 17, 2025 (processed June 18), totaling $221.32—more than five times the expected amount within 11 days.What makes this even more frustrating is that Domain.com offers no option to speak with a real person by phone. Their customer service is only accessible via a chatbox, which is extremely limiting and unprofessional for resolving billing disputes. Despite my clear documentation of the duplicate charges, I have received no resolution—only generic responses asking me to “wait.”I have not received a refund, a credible explanation, or any escalation pathway. This experience has been both financially and professionally disruptive, as I rely on this domain for business purposes.Desired Resolution: • Full refund of the overcharge ($179.13) • Written explanation of the duplicate charges • Improved transparency and access to live customer support • Confirmation that my domain account is in good standing moving forwardSupporting Documentation:Screenshots of my billing history and customer service chat logs available upon request.
