I always hated the customer service with this app, but yesterday one of their drivers came into St James Spirit Halloween and was horrible to staff. He got very hostile when we didn’t have the item (green stuffed Oogie Boogie) on his order, and began angrily and loudly Demanding we go look for the item, which we kept telling him was on a truck on the way to the store and wouldn’t be Available for hours, and that we didn’t have it. He bothered three different staff members about this, he was incredibly rude, only spoke enough English to make hostile demands, and angry gestures , and finally left after 15 minutes. He was talking to friends on the phone the entire time. We get insacart in all the time and they’re always polite. it got to the point that the store manager was about to kick him out. Their staff is untrained and has zero customer service. Worst delivery app out there.
