I am in a dispute with DD, my order for coles was cancelled as the dasher didn't have time to fulfil the order as Coles was closing and advised me to cancel it and get a refund. The other problem was that the website on my phone kept freezing and hence everytime I went to the checkout option it stated there were no items, so I started the process again, then again for the 3rd time and whilst doing this had contact from the dasher. I didn't get to the payment section yet he had my orders! Door dash refuse to refund me my $250.14 stating that I am only due compensation of $35. I have had this before where a shop was closed when the dasher got there and was immediately refunded the amount. I have asked to speak to someone here in Australia as the overseas customer service people keep telling me I am not entitle to a refund. Here in Australia if goods and service can not be completed then you are definitely owed a full refund. This is disgraceful. I have lodged a complaint with consumer protection today and filled in a complaint to Coles informing them of this practice and that they have 250.14 of my money for no goods or service!
