Too Many things to mention from setting the automatic renewal to off then choosing a 1 month package and 1 year later getting funds taken out of my bank account. I eventually found that after being a good customer and purchasing a package, then the site automatically resets to automatically take payment annually.Downloads missing yet charged for, emails from Romanian people with poor written English.Thirty six hour reply promise which was answered 5 days later from the above.The whole downloading process has faults from missing images on download but takes credits away, displays them in archives but downloaded folders have missing files etcDownloading images is not straight forward. A trial image (download preview) is easy , but when actually downloading for real, you click download then wait to receive an email to download, then we had to click download again on another page. If you are lucky then they all download . If not it is a manual task to find the missing ones. On 200 downloads it takes hoursDo not use this site. We took days downloading bulk numbers of images but still do not have some.They have not sorted ongoing queries. We were going to use them regularly for our business but Customer Services other than Tom who works in Sales in the U S A is virtually non existent .For anyone knowing about The Post Office and Fujitsu denying the system had flaws and bugs for years, this system has flaws and we have evidence that this system has problems.As of posting this today 21now 2024 we have no real contact. We were last contacted by Tom Templeman who advised us to contact the Romanian tech guy who was responsible for originally answering our queries and problems but avoided answering most of them, giving us a few muddled answers . In the days following more problems occurred (at least 2) Again i advise from our experiences, don not use!!!We have now used our credits and are writing off this companyTo anyone who reads this from Dreamstime! I am happy if you really want to be serious and sort your I T problems out with us then Speak to Tom Templeman and View several emails From Shane and myself Gordon.
