I’m a small business owner who uses Google Business. Unfortunately, I’ve received reviews from individuals who were never customers, including one from a former employee. These reviews have no connection to actual experiences at my business. I submitted evidence to Google to support this, but instead of a proper review or any counter-evidence, I received only an automated response stating that "you can learn from reviews." While that may be true, it only applies when the reviews are genuine and relevant.It feels like there’s no real accountability or human oversight just AI responses. If Google had genuinely reviewed the situation, they would have seen that one of the reviewers left the exact same review for another business, clearly indicating inauthentic behavior
