Google allows app developers to design apps that steal your money directly from your Google Wallet. When you try to get a refund, they cite Google's "policy" to deny your claim. I reported the charge within minutes and was even told by a Google representative that I would receive a refund. The next day, I received an email stating that, due to their policy, I wouldn't get my money back. I contacted support and was asked to wait 2-3 minutes while they looked into the issue. After 10 minutes, they came back and started being rude, asking if I had reached out to the developer (who lives in China and just scammed me). After holding for 10 minutes between messages and answering useless questions, the representative said he was in the North America queue, and since I was in the UK, he had to transfer me. The new representative asked me to wait another 2-3 minutes. After 9 minutes, they asked a bunch of questions and then said I was in the wrong region again. Finally, the third person said he could help me. He was in the same region as the others and "didn't know" why I was transferred. He apologized for any inconvenience caused. I asked to open a complaint, but he said not to worry, no complaint was needed, and that he would help. Over the next 15 minutes, I asked for a complaint five more times. He refused and said he would only give feedback. I sent him a screenshot from the Google site saying I could contact this same place to open a complaint, but he still refused and insisted that if I allowed him to help, I wouldn't need a complaint. Trying to be patient, I agreed to let him help. He asked for 2-3 minutes to look into things, then came back and said I was not entitled to a refund. He then said he needed to help other customers and ended the chat. This was on July 26. Citing policy to a customer and closing the chat before they can respond is appalling, especially when dealing with something as sensitive as someone's money. The people I spoke to were Ria (very rude, Mart, and the worst Renj who ended the chat on me like Ria). I will NEVER AS LONG AS I LIVE GIVE ANOTHER PENNY TO ANYTHING GOOGLE.You are lucky trustpilot does not have a picture upload feature or else i would upload screenshots of all the lies and bad service meant to test a customers patienceEnjoy the chargeback and the block from my bank you greedy people
