google

2.9
2.9 from 6.5K Reviews and Ratings
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I signed up for their Google Fi…

I signed up for their Google Fi service. The process took place like pulling teeth. Practically every person I dealt with even their AI felt like they really don't want high quality service. The plan is great but those individuals servicing seem to think that they are invulnerable from being fired and they act accordingly. As a customer my time is previous to me but since each and every one of them gets paid for what they do , they gave me a run around in applying my Simply Unlimited plan. There is a flavor of foreign influence from top to the bottom which just seems unamerican to me. Google thinks that they can treat people by demeaning and wasting time is alright. I signed up for their $25/mo. Simply Unlimited plan by using their website. But they kept wasting my time for weeks and took $50 out of my account and kept belittling me over the phone not by one person but by several people. I pray a shakeup occurs at the top to bring back Google back to America. I can definitely feel that Google is run from a foreign country. I can feel it. I pray.

1
Date of experience: Mar 13, 2025