Lufthansa’s customer service is absolutely appalling! There is no number to call, no email you can write to, only a contact forum. The reply is standard, does not address your issues or problems. The ‘Live chat’ service is also terrible. The operators do not have the knowledge to answer your questions. They were rude and short with you as if you’re bothering them. If I could, I’d give 0 star. I’ve gone through all the trouble. My issue is still not resolved. Secondly it’s a money-grabber company. I made a mistake to change a flight. It cost me over £1500 in which a hidden charge of £225 p/p was made by them. They claimed it was in the terms and conditions. But I did not find in the small print. I fear however much I’ve tried. There is no way of getting any money back. But one thing for sure is that I’ve vowed that I’ll never ever use that company again. Small business from me. But hopefully world of mouth will reach a big audience.
