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I’ve been a DDropbox is holding my files hostage. I want to leave, but they won’t let me download my

I’ve been a Dropbox Plus customer for years, always relying on it to store and sync my entire file library — nearly 2TB — locally on my computer.But now, after formatting my machine and trying to resync everything, Dropbox refuses to let me download all my own files back, claiming a vague technical limit of "500,000 files".🚫 Even with a powerful setup (32 GB RAM, 4TB HD), they’re blocking full sync, forcing me to use selective sync — which is NOT a solution for someone who used to have all files offline, working perfectly.I’ve contacted support multiple times, for nearly two weeks, and all I get are copy-paste responses ignoring my technical needs. I’ve clearly explained that I want:All my files offline on my main PC (like it was before).Or a proper method to migrate to another cloud safely.Or a refund, since the service is not being delivered as sold.⚠️ As of today, my files are stuck in the cloud. I don’t have them on my computer, I can’t access them offline, and I’m afraid to close the account and lose everything. This is digital hostage-taking.I’m posting this review on every public platform available, national and international, until Dropbox gives me a real answer and releases my data.

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Date of experience: Mar 21, 2025